Receives by telephone, fax or email requests for quotations, orders, and lead times for replacement parts information from customers. Makes quotations on standard items, writes and enters orders and relays pertinent order information to customers. Coordinates with other departments in handling purchase orders and providing service to customers. Performs various duties with sales and marketing department where customer contact is a prime responsibility. Position reports directly to VP Sales and Marketing.
Responds to customer requests and questions regarding service, parts and account information to ensure customer satisfaction.
Receives by telephone and email, requests for technical parts replacement information including proper part number selection, price quotes, order changes, and adjustments directly from customers. Achieves and maintains rapport with customers to deliver outstanding customer service.
Develop and maintain sound ongoing relationships with customer base.
Knowledge and use of ERP computer system to retrieve customer information, stock status information, and status of purchase orders and to make changes on customer purchase orders. Ensures that correct codes and information are used for order entry.
Responsible for maintaining great customer relations. Generally deals with customers concerning matters that require tact and resourcefulness.
Assist new unit sales department as necessary.
Processes and enters purchase orders directly into the ERP system.
Demonstrate a spirit of teamwork by communication, coordination and cooperation with customers and team members.
Compensation commensurate with experience.
8:00AM – 5:00PM Monday – Friday
ESSENTIAL REQUIREMENTS & SKILLS:
Solid computer skills with knowledge of Microsoft Office. Will need to quickly adapt to internal CRM system and ERP Manufacturing Platform.
Relevant experience in manufacturing and/or industrial fields.
Approaches work in a meticulous, thorough and detailed manner.
Genuine mindset of always improving and being the best.
Ability to meet deadlines and juggle multiple priorities.
Demonstrated ability to exercise independent judgment.
Must be an effective communicator who is positive, proactive, and will express ideas and speak up when change is needed.
Well-spoken and comfortable on the phone.
Positive attitude, commitment, confidence, willingness to learn and enthusiasm are as important to us as education and experience. A real “peopleperson” who is bright and intelligent with outgoing personality. A person who possess mechanical/technical aptitude with experience in manufacturing and/or industrial field. A person who would enjoy working with our company core values.